In this episode, Jack and Karen chat with Richard Smith, a passionate events professional whose journey started with a defining moment on a balcony overlooking Hall 3 at Birmingham’s ICC.
Now Chief Commercial Officer at Wyboston Lakes Resort, Richard leads the commercial strategy across a diverse 400-acre site, driving growth across training venues, conference spaces, and serviced offices. With past roles at Compass Group, Yarnfield Park, and nearly a decade at the NEC Group, Richard brings a deep understanding of what makes venues , and people thrive.
He shares insights on leadership, venue strategy, and why creating momentum (for yourself and others) is the key to long-term success in this fast-paced industry.
From quiet moments of clarity to boardroom decision-making, Richard’s story is one of purpose, progress, and people-first thinking.
